At Tokio Marine America (TMA), we believe the consistent execution of best practices improves claim outcomes and reduces ultimate costs. We are committed to prompt, professional, and fair claims handling tailored to our clients' needs.

Our claim services include:

• Account-level special handling instructions for policyholders to meet their specific risk management goals
• Subrogation and subsequent injury fund pursuit to reduce the net cost of claims
• Careful loss and expense management, including timely reserve changes with documented rationale
• A full range of medical management techniques, including multiple networks and utilization review for Workers' Compensation
• Litigation management, including defense attorney protocols - Special Liability Unit
• Marine, products liability, and overseas travel accident claims expertise through our affiliate TM Claim Services, Inc.
• Translation support for our Japanese clients when necessary
• Collaboration with Underwriting, Account Executives, Loss Control, and brokers to assess complex issues and keep interested parties apprised of the evolving nature of insureds' risks
• Claims review meetings with our adjusters to discuss all open property, liability, workers' compensation, and auto claims. This is accompanied by a status report which outlines a summary of each claim

HAVE A CLAIM ALREADY?

If you have an assigned adjuster, please contact them directly. If you do not have the adjuster's contact information, call us at 800-628-2796 and follow the prompts to contact the appropriate party in the Claims Department to assist with inquiries on existing claims.

See our TMA Claims Office Contact Information for phone, fax, and mailing information by location and type of claim. Claim documents can also be faxed to us at any of the office fax numbers listed in this document.

Claim documents in paper form should be mailed lo our centralized P.O. Box:

Types of Claims

Explore Claim Resources!

MyTMM is a web-based application that TMA provides to our clients with the ability to review loss information, report losses, generate reports, conduct trend analysis, and more. MyTMM is a value-added service at no additional cost.